Privacy Policy
Last updated:We respect your privacy. This policy explains what we collect, why, and how to exercise your rights. “We”, “our”, and “us” mean James Graham trading as AutomatedPanda.
Who we are & contact
Data controller: James Graham trading as AutomatedPanda
Email: james@automatedpanda.com
Data we collect
- Contact data: name, email, company, and messages you submit.
- Operational data: workflow details you share for scoping/delivery.
- Usage data: basic analytics (pages/events, device/browser, referrer).
- Technical logs: minimal logs for security and debugging.
How we use data
- Provide and improve our site and services.
- Respond to enquiries and deliver requested resources (e.g., bundle download).
- Security, fraud prevention, and legal compliance.
- With consent: send updates or resources; you can unsubscribe anytime.
Legal bases (UK GDPR)
- Contract: delivering services/resources you request.
- Legitimate interests: analytics, security, service improvement.
- Consent: optional marketing or downloads that require opt-in.
- Legal obligation: records we must retain (e.g., invoicing).
Sharing & processors
We don’t sell personal data. We use vendors strictly to run the Service, for example:
- Make.com (webhooks/automation)
- Google (Analytics, Drive/Docs, Gmail)
- Airtable (project/CRM data as applicable)
- Payment provider (if/when payments are accepted)
International transfers
Data may be processed in the UK, EU, and US. Where required, we rely on adequacy decisions or Standard Contractual Clauses offered by our processors.
Retention
- Contact/project data: for the engagement and up to 7 years for legal/accounting.
- Analytics: per Google retention controls.
- Support emails: up to 24 months after last activity.
Your rights
You can request access, correction, deletion, restriction, portability, or object to processing. To exercise a right, email james@automatedpanda.com. You may also complain to the ICO; we’d appreciate the chance to resolve it first.
Cookies & analytics
- We use Google Analytics 4 with privacy-friendly settings.
- You can block cookies in your browser or use the GA Opt-out add-on.
Security
We use reasonable technical and organizational measures (encryption in transit, access controls, least privilege). No method is 100% secure.
Changes
If we change this policy, we’ll update the date above. Material changes may be communicated to customers/subscribers.